Untitled
UntitledUntitledUntitledUntitledUntitledUntitledUntitledUntitledUntitledUntitledUntitled
Untitled
UntitledUntitledUntitledUntitled
UntitledUntitledUntitledUntitledUntitledUntitledUntitledUntitled
home   about us    customer service   shipping information
UntitledUntitledUntitledUntitledUntitledUntitledUntitledUntitled
Untitled
UntitledUntitledUntitledUntitledUntitledUntitledUntitledUntitledUntitledUntitled
Untitled
UntitledUntitledUntitled
Untitled
UntitledUntitled
Untitled
Untitled

frequently asked questions

Please read through our Frequently Asked Questions to get a full understanding of how All Pro Print.com Works. If you have specific questions pertaining to your job then please direct them to our contact page. Thank you for using All Pro Print.com.

You can Search By Topic.


Questions and Answers

MY ACCOUNT top
  1. Do I need to create an account to place an order at All Pro Print.com?
  2. No, you're off the hook. All Pro Print.com is a secured Yahoo! Store website and does not require you to create an account.
MY PRODUCTS AND PRICING top
  1. What products do you offer?
  2. All Pro Print.com currently offers the following products for online ordering:


    We also offer the following products. Please contact us for pricing and ordering.

    • announcements
    • billboards
    • catalogs
    • CD inserts and booklets
    • door hangers
    • DVD covers
    • NCR forms
    • presentation folders
    • real estate signs
    • trade show banners
    • announcements
  3. What paper stocks and coating do you offer?
  4. We offer various paper stock and coating options for each product.

    Business Cards

    • 14pt with UV coating
    • 14pt with matte coating
    • 16pt with UV coating
    • 16pt with matte coating
    • 80 lb. Classic Linen with no coating


    Postcards

    • 14pt with UV coating
    • 14pt with matte coating
    • 16pt with UV coating
    • 16pt with matte coating


    Brochures

    • 100lb book with aqueous coating


    Flyers

    • 100lb book with aqueous coating
    • 100lb cover with aqueous coating


    Stationery (Letterheads & Envelopes)

    • 70 lb. Bright White with no coating


    Posters

    • 100lb book with aqueous coating


    For paper stock options for additional products, please contact us.
  5. Where can I find product pricing information?
  6. Simply click on any product listed in the left column of every page. Products are listed with quantity, paper stock and color. For additional product pricing information, please contact us.

  7. Can I request a custom quote?
  8. Of course! Simply email us at info@allproprint.com or click on the contact link found at the top and bottom of every page, fill-in the appropriate fields and select "Quotes" as the topic.

    Please include the following details in your message:

    • Product
    • Paper Stock & Coating
    • Color
    • Size
    • Quantity
    • Turnaround Time


  9. Do you offer large quantity printing?
  10. Yes! If you are interested in large quantity printing, you can request a custom quote. Just email us at info@allproprint.com or click on the contact link found at the bottom of every page, fill-in the appropriate fields and select "Quotes" as the topic.

    Please include the following details in your message:

    • Product
    • Paper Stock & Coating
    • Color
    • Size
    • Quantity
    • Turnaround Time


MY ORDERS top
  1. How do I place an order with All Pro Print?
  2. Ordering with All Pro Print is simple. For your convenience, you can place an order by using one of two methods:

    1. Online

      Online ordering is fast and simple with our 4 step process.

      1. Add to Shopping Cart
      Select the product you want to order by choosing a product from the left column and navigate through the easy to read product options. Choose from the options provided and click “Add to Cart.” Need another product? No problem. Simply click on “Keep Shopping” to return to the main products page and select another product to add to your cart. If you are ready to checkout your order, click “Checkout.” To remove a product from your shopping cart, simple click “remove.”

      2. Shipping
      Enter your shipping and billing information in the appropriate fields. If you are using the same billing and shipping information, select the “same as Shipping Address” button. If you are using a billing address that if different from the shipping address, select “Other” and enter your information. You will need to select your payment method (secure transaction) and complete the necessary information. Click “Continue” to review your order.

      3. Order Review
      Review your order and check your information. If you need to edit your information, click “Back.” When you are ready to submit your order, click “Send Order” to upload your files and receive an order confirmation.

      4. Confirmation
      Your order was placed successfully! You will be emailed a copy of your order receipt. The receipt includes your order number which you will need to upload files and check the status of your order.

      Uploading Files
      1. Enter the appropriate fields including your order number.
      2. Click “Browse” to select the files you need to upload. Please remember to upload multiple files if you have ordered a double-sided product or placed multiple orders. Please compress all files over 5 MB in .zip format.

      Please Read: Important Information

      The file upload system will only allow file formats accepted by All Pro Print. Acceptable file formats include: .ai, .eps, .jpeg, .jpg, .pdf, .psd, .tiff, .zip, .rar, .sit and for mailing lists: .xls and ascii comma delimited. The file upload system only allows successful uploading of the file formats listed. If a file is not in an acceptable file format, the file will not upload to the All Pro Print secure server.

    2. Phone

      To order by phone, please call All Pro Print at 818-500-7777. A representative will assist you with placing your order.
  3. How do I check the status of my order?
  4. To check the status of your order, please choose one of the following:

    1. Online

      Click on the contact us link at the bottom of every page and fill in the contact us form by selecting “Order Status” as the topic. Be sure to type your order number in the “Comments/Questions” box. If you wish to check the status of multiple orders, simply separate each order number using a comma.

    2. Send an Email to status@allproprint.com and type your order number in the subject line. If you wish to check the status of multiple orders, simply separate each order number using a comma.

      All Pro Print will respond to your inquiry within 24 hours with the most up-to-date status of your order. The email will tell you whether your order is being processed, printed or ready(shipped).

    3. Call us at 818-500-7777 to check the status of your order. Please have your order number ready.

  5. What does the status "processing" mean?
  6. Your files have been downloaded and are being processed for printing.
  7. What does the status "printing" mean?
  8. Your order is printing.
  9. What does the status "ready" mean?
  10. Your order is ready and has left the warehouse. Your order is on its way to you. Please check your Order Confirmation email for shipping details.
  11. What notification will I receive regarding my order?
  12. You will receive an Order Confirmation email containing order, payment and shipping details after you place your order.
  13. Can I cancel or modify my order?
  14. Unfortunately, all sales are final and you cannot cancel or modify your order. Please consult our Terms and Conditions.
  15. What is your return policy?
  16. Since every order is unique and specific to each customer, all sales are final. All Pro Print does not give refunds or credit. Please consult our Terms and Conditions.
  17. I have not yet received my order but my order status is shipped, what do I do?
  18. Once your order is shipped, UPS is responsible for delivering your order. For your shipping tracking number, please do one of the following:

    You can track your order at www.ups.com. UPS is responsible for delivering your order.
MY PRINTING top
  1. What are your turnaround times?
  2. Printing turnaround time begins once your order has been placed, full payment is received and your order is approved for printing (including approval of email PDF proof, if requested). Printing turnaround time does not include shipping transit time; please allow additional business days depending on the shipping method selected. In addition, All Pro Print is closed on Saturdays, Sundays and holidays observed by the United States Postal Office. Therefore, these days are not included in calculating the printing turnaround time.

    Orders that are approved by 10:00 A.M. (PST) will have a turnaround time that begins the next business day. Standard turnaround times for products may be viewed on the products page.

    Please note that orders that have problems in which alterations are necessary (i.e. correcting files, revising files, resubmitting new files, missing files, etc.) there will be an additional turnaround time of 3-5 business days from the time the file is submitted and approved.
  3. Are the colors in my PDF proof accurate?
  4. PDF proofs allow you to have a visual representation of your final products. However, it is not possible for the colors to be 100% accurate due to differentiation in computer monitors.

    All Pro Print recommends ordering an email PDF proof on all orders. It is the customer's responsibility to order proofs.

  5. Are printed colors guaranteed?
  6. No. Unfortunately, it is not possible to guarantee 100% color accuracy.

  7. What is UV coating?
  8. UV coating is a glossy coating that is applied to the entire surface of the paper then dried with ultraviolet light. This is an extremely durable coating; you may not be able to mark on the surface of your cards using a pen if you choose to order your product with UV coating.
  9. What is matte coating?
  10. Matte coating is a dull coating that is applied to the entire surface of the paper then dried with ultraviolet light. Matte coating has a beautiful non-reflective finish. With matte coating you can mark on the surface of your cards using a pen.
MY DESIGN top
  1. What are product templates?
  2. Product templates are files that can be downloaded from our website and used to help make creating artwork fast and easy. Each template includes size, bleed, safety zones and folding guides if applicable.

    All Pro Print currently offers templates in the following applications: Adobe Photoshop® and Adobe Illustrator®.
  3. Do I need to use the templates provided by All Pro Print?
  4. Not necessarily. All Pro Print encourages use of our templates if you are providing your own artwork since the templates are ready for print.

    If a designer has prepared your artwork, please supply them with our templates and design specification for design and artwork requirements.

    If your artwork does not meet our template specifications, your order will be placed on hold and you will be contacted via email or phone to provide the appropriate corrections. Please note that this will delay the turnaround time of your order.
  5. What are your specifications for submitted artwork?
  6. For your convenience, you can view a complete list of design specifications by clicking here: Design and Printing Specifications.

    Please take your time to review our specifications to ensure your files are ready for print. If your artwork does not meet our design specifications, your order will be placed on hold and you will be contacted via email to provide the appropriate corrections. Please note that this will delay the turnaround time of your order.
  7. What file formats does All Pro Print accept?
  8. All Pro Print accepts the following file formats:

    • .ai
    • .eps
    • .jpeg
    • .jpg
    • .pdf
    • .psd
    • .tiff
    • .zip
    • .rar
    • .sit
    • .xls

    Please embed all images within the file.

    All fonts must be outlined or flattened. If you submit PDF files, they will be converted to high quality .tiff files. Please note this conversion may cause color shifting.

    All Pro Print accepts the following file formats for mailing lists:

    • .xls
    • ascii comma delimited


    Please Read: Important Information

    The file upload system will only allow file formats accepted by All Pro Print. Acceptable file formats include: .ai, .eps, .jpeg, .jpg, .pdf, .psd, .tiff, .zip, .rar, .sit and for mailing lists: .xls and ascii comma delimited. The file upload system only allows successful uploading of the file formats listed. If a file is not in an acceptable file format, the file will not upload to the All Pro Print secure server.

  9. Does All Pro Print allow artwork created in any application?
  10. No. All Pro Print only accepts Adobe Photoshop®, Adobe Illustrator® and generic .eps files.
  11. What color mode should my file be?
  12. Your file should be in CMYK mode. If you are ordering a color front/black and white, grayscale mode is accepted for the black and white side only.

    All Pro Print does not accept files in RGB mode. If you submit files in RGB mode, they will be converted to CMYK mode. This may result in color shifting.
  13. What image resolution should my file be?
  14. In order to guarantee high quality prints, files must be created with a minimum resolution of 300 dots per inch (dpi).

    If your image was not created with 300 dpi, please do not increase a lower resolution file or image to 300 dpi.

    We recommend that all text be created using Adobe Illustrator®. Text created in Adobe Photoshop® will result in a print with rasterized fonts.
  15. What is bleed?
  16. Bleed is the printed area which extends off the cut area. All Pro Print requires 1/16 inches (0.0625 inches) bleed all around on each side. It is necessary to print a larger area and then cut the paper down. This is because it is not possible to print exactly to the edge of the paper.

    The bleed line is the red line on the template.
  17. Should I link files?
  18. No. All images must be embedded within the file. Make sure all files are high resolution (minimum 300 dots per inch (dpi) in CYMK color mode.
  19. How do I submit files with fonts?
  20. Please submit your files with the fonts embedded within the artwork. In other words, do not submit your font files separate from your artwork file.

    When uploading Adobe Illustrator® artwork files, please make sure you create outlines of the text and save your file before uploading.

    When uploading Adobe Photoshop® artwork files, please make sure you flatten all layers and save your file before uploading.
  21. How do I create outlines of text?
  22. Before creating outlines, please remember that once you create outlines you will not be able to edit your text. Make final revisions before creating outlines.

    Please follow these steps to create outlines of text:

    • Open your .eps or .ai file in Adobe Illustrator®
    • Make sure that all layers and sub layers are unlocked and visible
    • Go to "Select" > "All"
    • Go to the file menu "Type" > "Create Outlines"
    • "File" > "Save"
  23. How do I submit my files to All Pro Print?
  24. Ordering with All Pro Print is simple. For your convenience, you can place an order by using one of two methods:

    1. Online

      Online ordering is fast and simple with our 4 step process.

      1. Add to Shopping Cart
      Select the product you want to order by choosing a product from the left column and navigate through the easy to read product options. Choose from the options provided and click “Add to Cart.” Need another product? No problem. Simply click on “Keep Shopping” to return to the main products page and select another product to add to your cart. If you are ready to checkout your order, click “Checkout.” To remove a product from your shopping cart, simple click “remove.”

      2. Shipping
      Enter your shipping and billing information in the appropriate fields. If you are using the same billing and shipping information, select the “same as Shipping Address” button. If you are using a billing address that if different from the shipping address, select “Other” and enter your information. You will need to select your payment method (secure transaction) and complete the necessary information. Click “Continue” to review your order.

      3. Order Review
      Review your order and check your information. If you need to edit your information, click “Back.” When you are ready to submit your order, click “Send Order” to upload your files and receive an order confirmation.

      4. Confirmation
      Your order was placed successfully! You will be emailed a copy of your order receipt. The receipt includes your order number which you will need to upload files and check the status of your order.

      Uploading Files
      1. Enter the appropriate fields including your order number.
      2. Click “Browse” to select the files you need to upload. Please remember to upload multiple files if you have ordered a double-sided product or placed multiple orders. Please compress all files over 5 MB in .zip format.

      Please Read: Important Information

      The file upload system will only allow file formats accepted by All Pro Print. Acceptable file formats include: .ai, .eps, .jpeg, .jpg, .pdf, .psd, .tiff, .zip, .rar, .sit and for mailing lists: .xls and ascii comma delimited. The file upload system only allows successful uploading of the file formats listed. If a file is not in an acceptable file format, the file will not upload to the All Pro Print secure server.

    2. Phone

      To order by phone, please call All Pro Print at 818-500-7777. A representative will assist you with placing your order.
  25. Do you offer design services?
  26. Yes. All Pro Print offers design services for small business startups to large scale businesses. Our talented staff of designers can create unique and customized designs to meet your business needs.

    Click here for more information on design services.
  27. What are your design fees?
  28. Please visit our design page for pricing and information.

    For logo recreation design services, colors, fonts and graphics will be matched as closely as possible with original logo copy provided by customer.
  29. What package bundles do you offer?
  30. All Pro Print offers bundles to make ordering multiple products faster. We offer Corporate Identity bundles to fit businesses of any size. These include:

    • Small Business Package
    • Mid-size Business Package
    • Corporate Package

    Please visit our design page for bundle pricing and information.
MY PAYMENTS top
  1. What methods of payment does All Pro Print accept?
  2. All Pro Print accepts the following methods of payment for online and phone orders:

    • Credit Cards: MasterCard, Visa and Discover
    • Debit/Check Cards: with MasterCard or Visa logo
  3. How do I pay by credit card for phone orders?
  4. Download the Credit Card Authorization Form PDF file. Complete, print and fax it to All Pro Print at 818-243-0005. Please have the following information ready to complete the authorization form.

    1. Cardholder's billing address
    2. Cardholder's name
    3. Credit card type (MasterCard, Visa or Discover)
    4. Credit card number
    5. Shipping address

    Please remember to sign and date the form before faxing it to us. We cannot process your credit card without a signature and date. Once your credit card is processed, we will send you an email containing your order number and receipt.
  5. Why am I being charged tax?
  6. In accordance with applicable law, All Pro Print collects tax in the state of California. Sales tax is applied to the total amount of the order, excluding shipping and handling charges (where applicable) and is based on the shipment's destination state and local sales tax rates.
  7. Can I be billed later?
  8. No. All orders must be paid in full at the time your online order is placed using a credit card or debit/check card.
MY SHIPPING top
  1. What shipping methods are available?
  2. All Pro Print offers nationwide shipping and delivery options that fit your budget and schedule. All Pro Print ships within the continental US only. We do not ship to PO Boxes or international locations.

    Online shipping methods offered include:
    1. UPS Ground
    2. UPS 3 Day SelectSM
    3. UPS 2nd Day Air®
    4. FedEx*

    5. *Only applies to Classic Linen business card orders. Orders will be shipped at the equivalent rate and transit time of UPS.
  3. How much does shipping cost?
  4. Shipping and delivery costs vary depending on the weight of product(s) ordered, transit time and location of your shipment. UPS shipping rates depend on per item weight.
  5. What are your business days and hours?
  6. All Pro Print business hours are 8:30 a.m. to 5:30 p.m. Monday thru Friday, excluding holidays observed by the United States Post Office.

  7. I get this message when I try to checkout my order: "The maximum per package weight for the selected shipping method to the selected country is 150 pounds. Please choose another shipping method more appropriate for your order." What should I do?

  8. At this time, the maximum weight allowed for UPS online shipping calculator is 150 lbs. If your Shopping Cart exceeds this limit, please remove items from your cart until you meet the limit and complete your order. To order additional products, simply process another order by adding products to your Shopping Cart. We apologize for any inconvenience this may cause.

    For further assistance, please feel free to email us at info@allproprint.com or call us at 818-500-7777.
ALL PRO PRINT top
  1. What is your browser recommendation?
  2. All Pro Print recommends the following browsers: Mozilla Firefox and Safari.
  3. Is your site secure?
  4. Yes, All Pro Print.com is secured by Yahoo! using SSL (Secure Socket Layer) encryption provided by Yahoo!
  5. What is your Privacy Policy?
  6. All Pro Print.com is hosted by a Yahoo! E-commerce Store. All information submitted at www.allproprint.com is kept confidential. Information including name, address, phone number, email address, etc. is not sold to other companies. Please read the Yahoo! Privacy Policy to learn more about their policy.
  7. What are your Terms & Conditions?
  8. To view our Terms & Conditions, click here or you can find the link at the bottom of every page.


Untitled
UntitledUntitled
Untitled
Untitled
UntitledUntitledUntitledUntitledUntitledUntitledUntitledUntitled
UntitledUntitledUntitledUntitledUntitledUntitledUntitled
 
Web Products
Untitled
  business cards
Untitled  postcards
Untitled  brochures
Untitled  flyers
Untitled  letterheads
Untitled  envelopes
Untitled  specials
Untitled
More Products
Untitled
  announcements
Untitled  t-shirt printing
Untitled  catalogs
Untitled  CD inserts & booklets
Untitled  door hangers
Untitled  DVD covers
Untitled  NCR forms
Untitled  posters
Untitled  presentation folders
Untitled  real estate signs
Untitled  trade show banners
Untitled
Untitled
Services
Untitled
  design
Untitled  portfolio
Untitled  marketing
Untitled  mailing
UntitledUntitled  resources
Untitled  f.a.q's
Untitled
Untitled
Untitled
UntitledUntitled
Untitled
Untitled
Untitled
Untitled
© 2009 AllProPrint.com | Terms & Conditions | Privacy Policy | FAQ | Contact
Untitled
Untitled
Untitled
UntitledUntitledUntitledUntitledUntitled